Shipping Policy
Effective Date: 1-5-2025
1. Shipping Locations
We currently deliver to all governorates within Egypt.
If you are located outside Egypt and would like to place an order, please contact us at support@specialtyco.org, and we’ll do our best to assist with international delivery options.
2. Order Processing Time
Orders are processed within 1–3 business days (Sunday to Thursday).
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and dispatched, you will receive a shipping confirmation email.
3. Shipping Methods & Estimated Delivery
We offer standard courier delivery via trusted local logistics partners.
|
Location |
Estimated Delivery Time |
|
Cairo & Giza |
1–3 business days |
|
Other Governorates |
2–5 business days |
Delivery times may vary slightly depending on location and courier schedules.
4. Shipping Fees
Shipping fees are calculated at checkout based on your delivery address.
Occasionally, we may offer free shipping promotions — stay tuned to our Instagram or homepage for updates.
5. Damaged, Delayed, or Lost Orders
If your order arrives damaged, incomplete, or does not arrive at all:
- Please contact us within 7 days of the expected delivery date
- Email us at: support@specialtyco.org with your order number and, if possible, photos of the issue
We’ll work with the courier to resolve the problem and either:
- Replace the item
- Or issue a refund if necessary
6. Returns & Exchanges
Please refer to our Refund & Return Policy for full details.
We accept returns of unused items in original condition within 7 days. Return shipping fees may apply unless the product was incorrect or damaged upon arrival.
7. Customer Support
If you have any questions about your shipment, delivery times, or courier status:
Email: support@specialtyco.org
Phone: +201011414999
We’re happy to help.